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Reserve & Collect · Toronto Pearson (YYZ)

Order the duty-free list at home, pick it up past security at Toronto Pearson.

Toronto Duty Free’s Reserve & Collect service moves the shopping out of the walk to the gate. The catalogue is open from home, the order is packed against a flight number, and a counter hands it over in Terminal 1 or Terminal 3 — the international side or the US side.

Open the online shop See the pickup points

Ordered from home · Collected at the terminal · No payment details on this page

Reserve & Collect Order docket
Departure
Toronto Pearson (YYZ)
Counters
T1 · T3 — international and US departures
Window
25 days before → 1 hour before the flight
Ready
Packed 2 hours before departure
Handover
Past security, at the counter for your terminal

Held under the name on the flight — collected in person

Toronto's skyline and the CN Tower seen across the harbour on a clear day
Toronto — the city the counters at Pearson serve
Sponsored Article

This page is paid promotional content created by KYNOURA HOLDINGS LTD. All product claims are the sponsor’s own statements. This is not an independent news article.

The pickup points

Two frontiers, four counters

The shop runs stores in Terminal 1 and Terminal 3, on both the international and the United States sides of Pearson — and each one keeps a counter for Reserve & Collect orders.

T1International

Terminal 1 — international departures

Inside the duty-free store at the foot of the escalator, on the left. The counter sits in the cash-register area.

Ready 2 hours before departure

T3International

Terminal 3 — international departures

Inside the duty-free store across from the food court, at the cash-register area.

Ready 2 hours before departure

T1United States

Terminal 1 — US departures

Inside the store on the US departures concourse, at the foot of the escalators on the right.

Ready 2 hours before departure

T3United States

Terminal 3 — US departures

Inside the store beyond the United States customs checkpoint — the stop is made after border formalities, on the way to the gate.

Ready 2 hours before departure

Two frontiers in one airport: flights to the United States clear US customs at Pearson, which is why the transborder counters sit on a different path than the international ones. Store hours at the airport run long, and staff will point the counter out if the signage is missed.

The order window

Open twenty-five days out, closed one hour before

The reservation window is wide, and the two edges are set by the shop: it opens well ahead of the flight and stays open until shortly before boarding.

25 days before

Reservations open. The catalogue answers for the flight date and terminal entered at checkout.

2 hours before

The packed order is standing at the counter, ready for the handover.

1 hour before

The last moment a reservation for the flight can still be placed.

The edges belong to the shop. Cut-off times and preparation windows are set by the operator and can be adjusted — the current rules are the ones shown on its own site.

One traveller, one order. A reservation sits in the name of the person flying and against that person’s own allowance.

How it works

From the basket at home to the counter at the gate

Four stages, and only one of them happens at the airport.

01

Set the flight

The shop’s site asks for the departure date, the airport and the terminal first, so the catalogue shows only what can genuinely be reserved for that flight.

02

Reserve and hold

Checkout puts an authorisation on the card. With a credit card the charge is only finalised at the airport, when the order is collected in person.

03

Packed, then a nudge

The store team picks and packs the lines against the flight, and a notification goes out once the order is ready to travel.

04

Collect past security

The bag changes hands at the counter for your terminal. Bring the flight’s boarding pass and photo identification — the traveller named on the order collects it.

The model

Why the counters sit past security

Everything about a duty-free counter follows from one rule: the purchase belongs to a journey.

Duty-free stores at Pearson live beyond the security line because of what they are — shops for people who are leaving. The pricing, the selection and even the moment of handover are tied to a flight that has not taken off yet.

That is why checkout asks for a flight number and a date before anything else, and why an order is packed against a departure rather than stored against an address. The bag waits at the counter closest to the path the traveller will actually walk: international or transborder, Terminal 1 or Terminal 3.

The rules around the counter come from the same principle. A reservation belongs to one traveller; the counter checks identity before the bag changes hands, and a companion cannot collect it instead. Restricted categories stay behind an age check, and tobacco cannot be sold through the online service in Canada at all.

Pricing has its own logic. Online prices carry no extra fees, and they are set by the shop — which means they can also move between the day the reservation is made and the day of the flight. The catalogue on the shop’s own site is the one that counts.

What remains is the timing, and it is generous by airport standards: reservations run from twenty-five days before a flight down to an hour before it, and the packed order is standing at the counter two hours before departure. The choosing happens before the travel day; the handover happens on it.

A duty-free order is attached to a flight, not to an address — and the counter is where the two meet.

— How the service is described by the shop
Bottle-lined shelves glowing under cool light in a duty-free shop
Past security: the shelves the online catalogue mirrors
The fine print

The service, in plain words

The rules a traveller actually meets on the way through checkout and the counter, without the legal fog.

Who can order
Travellers on international and US-bound departures from Pearson. Flights that stay inside Canada are not part of the service.
Guest or account
Browsing and checkout work without registering; an account can unlock member pricing, and the current online offers are listed on the shop’s site.
Age-restricted lines
Alcohol and similar categories require a verified age — a date of birth is asked for at checkout. The rest of the range is open to younger travellers.
Tobacco online
Not offered through the online service in Canada. Tobacco stays a purchase made at the counter.
Prices and fees
No extra fees are added to the online prices. The prices themselves are set by the shop and can change between the reservation and the pickup.
When the card is charged
An authorisation is taken at reservation. For credit cards it is finalised at the airport, at the moment the order is collected.
If the order is never collected
It lapses and the goods are released. Any pending authorisation drops off within roughly five days of the original departure date, depending on the bank or processor.
Collecting in person
The traveller named on the order collects it, with identification. Duty-free rules do not allow someone else to collect on their behalf.
Returns and exchanges
Available for twenty-five days after the purchase at the airport, subject to the shop’s own policy on the condition of the goods.
A wide airport concourse with gate signs pointing the way to the departure gates
Before you pack

See what the shop is holding for your flight

Set the date and the terminal on the shop’s own site and the catalogue answers with what can be reserved for that departure — and this page never touches an order, a payment or a personal detail.

Open the online shop

No payment details on this page · This page is sponsored content · Orders are handled on toronto.shopdutyfree.com

Questions

What travellers ask before ordering

Which departures can use Reserve & Collect?

Flights leaving Pearson for international destinations, and flights to the United States. Journeys that stay inside Canada sit outside the service, because duty-free pricing is tied to leaving the country.

How early can I order, and how late?

Reservations open twenty-five days before the flight and close one hour before it. In between, the catalogue shows what is available for the date and terminal entered at checkout.

When will the order be ready?

The store packs it so that it is standing at your counter two hours before departure, and a notification goes out once the order has been prepared.

What do I bring to the counter?

The boarding pass for the flight and photo identification, carried by the traveller named on the order. The counter checks identity because the purchase has to belong to the person flying.

Can an order be changed after checkout?

Not after payment has been authorised — the order cannot be modified. Leaving it uncollected is the way it is cancelled.

What if the trip changes and the order is never collected?

The reservation lapses and the goods are released. Any pending card authorisation drops off within roughly five days of the original departure date, depending on the payment processor.

Is tobacco part of the online range?

No. Tobacco cannot be advertised or sold through the online service in Canada, so it remains an in-store purchase at the airport.

Who runs the service, and who publishes this page?

The Reserve & Collect service belongs to Toronto Duty Free, which operates the counters at Pearson; its customer service team can be reached at [email protected]. This page itself is paid promotional content published by KYNOURA HOLDINGS LTD.