Call Center Solution

Build your world class Call Center with DMG TEAM

  • Determine first, what type of call center you want to launch?  It may be inbound calls or outbound calls or telemarketing, or web-enabled call center.
  • Make your business plan and you need to invest for required instruments.
  • We will provide Inbound vs. outbound calls with telemarketing, call center solutions for you.
  • We provide solutions according to our Customer needs.
  • ON-PREMISE, CLOUD OR HYBRID whatever you need.

 

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WHY DMG TEAM?

SEAMLESS INTEGRATIONS

Dmg TEAM are very experienced to integrant with agent equipment & CRM  and provide Fresh desk solution as well.

 

DMG CHANNEL

Choose DMG Channel for route all customer interactions for consisting customer service. We use the best resource for your business.

SELF SERVICE

We think self-service IVR will be the best option for customer queries with lot more benefits like saving customers time and chat interactions.

 

ON-PREMISE, CLOUD OR HYBRID

Whatever you want like On-premise, Public Cloud, Private Cloud or Hybrid deployments you will get according to your needs.

 

OUR RICH SOLUTIONS

         So, we ready to provide you all Call center solutions
Skill-based Routing

We are promised to connect your customers for interaction with higher accuracy enhancing skill-based routing.

Automatic Call Distribution (ACD)

By using Automatic Call Distribution (ACD), we provide contact centers to distribute all information like inbound calls, emails and chat messages to our agents.

 

Knowledge Base

We are always supportive and make up-to-date information to answer queries of customers by reducing on-boarding time.

Interactive Voice Response (IVR)

This will help your customers get self-service and we assist for any IVR related jobs.

Virtual Queuing Pass

It is our priority to providing the best customers support reducing call abandonment rate using option ‘Passing’.

 

Social Conversations

By using Social media like Facebook or Twitter or WhatsApp or Viber, you can convert customers as promoters.

 

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